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If you are fleeing war in Ukraine, you can access financial support from UNHCR. Details here.

Help-lines:

  • CNRR +40 730 073 170

  • UNHCR ✆ +40 723 653 651

  • IOM Romania ✆ +40 212 103 050

  • National Line against Trafficking in Persons Romania +40 800 800 678 / +40 21 313 3100

  • Romanian Red Cross (CRR) ✆ +40 374 415 000 

  • Help-line of the Romanian Border Police in Ukrainian language +40 219590

  • National Agency for Equal Opportunities for Women and Men - help line for domestic violence and sexual abuse ✆ +40 800 500 333

  • Free national anti human trafficking hotline and counseling for migrants ✆ 527 (calls from Ukraine)

  • Geeks for Democracy Solidarity Call Center ✆ +40 377 300 300 (in Romanian, English, Ukrainian and Russian language)

Medical support

  • Telios Care (Romania)
    Refugees from Ukraine can call for free medical advice in Ukrainian: +40 373 787 805

  • Medicover Romania
    Free pediatric consultations and pregnancy monitoring for Ukrainian refugee mothers: +40 219 896.

  • Sens Pozitiv
    HIV treatment or services for those coming from Ukraine: +40 744 682 225.

  • The National Alliance for Rare Diseases Romania in collaboration with EURORDIS - Rare Diseases Europe
    Support and guidance to refugees arriving in Romania and suffering from rare diseases.
    Contact: Dorica Dan +40 726 248 707, +40 260 610 033; Ukrainian language: Svetleska Yulia, +40 746 347 589.

Children support

  • Save the Children
    Guidance and Information on the protection of children coming from Ukraine: +40 744 300 476
    (9.00 to 17.00, Monday to Friday, in Ro, Ukr, En) / suportucraina@salvaticopiii.ro

Support for accommodation requests and information regarding the conditions of stay on the Romanian territory:

  • General Inspectorate for Immigration (Bucharest Directorate of Immigration): +40 214 144 494 

Help-lines from cities throughout Romania:

  • Brașov, Romania
    Hotline dedicated to Ukrainian citizens who have arrived or are about to arrive in Brașov (RO, UA, RU): +40 371 784 071

  • Sibiu, Romania
    Sibiu City Hall’s TelVerde, through the Social Assistance Department: +40 800 811 822

  • Timișoara, Romania
    Call center Timișoara City Hall: +40 356 993

  • Iași, Romania
    Call center for ukrainians looking for a job: +40 759 479 303 / contact@ukriniasi.ro

Help-lines from other countries:

  • Republic of Moldova:
    Migration and Asylum Office within the Ministry of Interior 24/7: 080001527
    Law Center of Moldova: +373 60574848

  • Poland
    Information for refugees from Ukraine: +48 47 721 75 75

  • Slovakia
    Ministry of the Interior hotlines for Ukrainian speakers: +421 513 816 111 & +421 259 765 111

  • Czech Republic
    Ministry of Interior help-line: +420 974 801 802 / https://www.nasiukrajinci.cz/

Ukrainian and Russian translation services

CNRR in partnership with the Danish Refugee Council offers translation services in Ukrainian and Russian language. Requests for interpretation are taken by appointment, by calling 0765 054 763.