Call center - Dopomoha
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Access the last two solutions designed to support refugees: Law made simple helping citizens better understand their rights and obligations & PTSD Help - your free assistant for managing Post Traumatic Stress Disorder (PTSD).

Help-lines:

  • CNRR (The Romanian National Council for Refugees) ✆  0040 730 073 170

  • UNHCR, the UN Refugee Agency ✆ +40 723 653 651

  • IOM Romania (The International Organization for Migration Romania ) ✆ +40 212 103 050

  • Help-line of the Romanian Government for information about the rights and services that refugees can benefit from throughout their stay in Romania ✆ +40 213 456 789. Monday-Friday between 8:00 a.m. and 4:00 p.m.

  • National Line against Trafficking in Persons Romania ✆ +40 800 800 678 / +40 21 313 3100

  • Romanian Red Cross (CRR) ✆ 4021 317 60 06

  • Help-line of the Romanian Border Police in Ukrainian language ✆ +40 219590

  • National Agency for Equal Opportunities for Women and Men - help line for domestic violence and sexual abuse ✆ +40 800 500 333

  • Free national anti human trafficking hotline and counseling for migrants ✆ 527 (calls from Ukraine)

  • Geeks for Democracy Solidarity Call Center ✆ +40 377 300 300 (in Romanian, English, Ukrainian and Russian language)

Medical support

  • Sens Pozitiv
    HIV treatment or services for those coming from Ukraine: +40 744 682 225.

  • The National Alliance for Rare Diseases Romania in collaboration with EURORDIS - Rare Diseases Europe
    Support and guidance to refugees arriving in Romania and suffering from rare diseases.
    Contact: Dorica Dan +40 726 248 707, +40 260 610 033; Ukrainian language: Svetleska Yulia, +40 746 347 589.

Children support

  • Save the Children
    Telephone line for counseling, free of charge on the territory of Romania, from any landline and mobile telephone network: 0800 070 040.
    Guidance and Information on the protection of children coming from Ukraine: +40 744 300 476 (9.00 to 17.00, Monday to Friday, in Ro, Ukr, En) / suportucraina@salvaticopiii.ro

Support for accommodation requests and information regarding the conditions of stay on the Romanian territory:

  • General Inspectorate for Immigration (Bucharest Directorate of Immigration): 0214109940

Help-lines from cities throughout Romania:

  • Sibiu, Romania
    Sibiu City Hall’s TelVerde, through the Social Assistance Department: +40 800 811 822

  • Timișoara, Romania
    Call center Timișoara City Hall: +40 356 993

Help-lines from other countries:

  • Republic of Moldova:
    Migration and Asylum Office within the Ministry of Interior 24/7: 080001527
    Law Center of Moldova: +373 60574848

  • Poland
    Information for refugees from Ukraine: +48 47 721 75 75

  • Slovakia
    Ministry of the Interior hotlines for Ukrainian speakers: +421 513 816 111 & +421 259 765 111

  • Czech Republic
    Ministry of Interior help-line: +420 974 801 802 / https://www.nasiukrajinci.cz/