Financial support from UNHCR - Dopomoha
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If you are fleeing war in Ukraine, you can access financial support from UNHCR. Details here.

Scheduling an appointment to register for Cash assistance by UNHCR

If you or a member of your family are displaced from Ukraine because of the conflict have stayed in Romania for at least 7 days, and are in need of cash assistance to meet your and your family’s basic needs, please use this form to schedule an appointment.

The appointment is the first step to enroll in the cash assistance programme.

·         Only 1 form should be submitted per family. 

·         After filling in the form, it may take up to two weeks to receive an SMS with your appointment date, as this will depend on the number of people waiting to receive appointments and on the foreseen opening of new locations for enrollment.

·         Please read the eligibility criteria provided on the form before scheduling an appointment.

Information about UNHCR’s Cash Programme in Romania

  • UNHCR is providing onetime cash assistance to meet winter related expenses of eligible Ukrainians and third-country nationals displaced, due to the ongoing conflict. 

  • Enrolment for financial cash assistance is separate from the registration for temporary protection conducted by the General Inspectorate for Immigration.

  • UNHCR does not conduct refugee registration for temporary protection or refugee status determination in Romania, as these fall under the responsibility of the Romanian Government. UNHCR highly encourages accessing the temporary protection status offered by Romanian authorities. Information by the General Directorate for Immigration to access this status can be found here.

  • Eligible recipients will receive 653 RON per person.

  • Financial cash assistance is provided one time for the entire winter  period.

You and your family are eligible for financial cash assistance if you meet the following criteria:

a.      You are Ukrainian or a third-country national displaced from Ukraine because of the conflict,

b.      You have stayed in Romania for at least 7 days,

c.      You or your family meet specific vulnerability criteria.

 Please note

Those that have requested asylum from the General Inspectorate for Immigration are not eligible for UNHCR Financial Cash Assistance, as they will receive assistance directly from the General Inspectorate for Immigration (GII).

Families/individuals that are receiving similar cash assistance from other humanitarian organizations, NGOs, UN Agencies, etc. in Romania or other countries are not eligible for UNHCR financial cash assistance. This applies when the amount of assistance received is 500 RON or more per person per month and the assistance is provided for at least one months.

  • Families/individuals are recommended to bring all supporting documents, certifying their disability and/or medical condition, including medical reports and disability cards.   

  • You can walk in any of UNHCR enrollment centers to be enrolled for cash assistance.

  • You can also schedule an appointment by filling out the form above in case you cannot easily reach UNHCR enrolment centers.

    • After you have requested an appointment by filling out the form, UNHCR will send you an SMS. Due to a very high volume of requests, the text message may take up to several weeks to be sent to you, after your request. 

    • The SMS is generally only sent to refugees called to visit Mobile Enrollment Centers in cities like Constanta and other areas where UNHCR does not have permanent Enrolment Centers.

  • Please note that registering for appointment is only for enrolment to UNHCR’s cash programme. You will receive cash assistance after enrolment and upon confirmation of your eligibility. 

  • Yes. To be eligible for financial cash assistance you only must have been displaced from Ukraine because of the conflict and you must have stayed in Romania for at least 7 days.

  • When you come to the UNHCR Financial Cash Enrolment Point for your appointment, please bring any type of evidence you have that can show your date of entry to Romania.

  • Bucharest: At ROMEXPO - Marasti Boulevard, 65-67. Phone number: +40724445293 / +40724745515.

  • Brasov: Institutului Street 35, Brasov (CATTIA). Phone number: +40725178835.

  • Galati: Movilei Street, 2-8. Phone number: +40724445274

  • Iasi: Center for Humanitarian and Social Aid, 141 Soseaua Nicolina, Iasi. Phone number: +40724445376.

  • Suceava: Mihail Sadoveanu 9A. Phone number:+40730295548.

Open 5 days a week (Monday-Friday) from 9:00 am – 5:00 pm. Closed on weekends.

·         For each family member, you should bring any of the following documents for  identification if available:

o   International passport;

o   any document showing your Ukrainian Tax number;

o   Temporary Protection Permit;

o   Internal passport;

o   National identity card;

o   if any of the above is not available, bring any other document that can prove the identity of each family member.

  • You may show documents that are not available physically through the DIAA mobile application

  • You should also bring any document that proves your date of entry into Romania.

  • Please remember to bring an active Romanian or Ukrainian mobile phone number. You cannot share phone numbers between different families.

  • You may enroll using your Ukrainian phone number however, the mobile number must be active in roaming. Ukrainian phone numbers that are not active in roaming, will not receive SMS confirmations for appointments nor SMS cash assistance pick-up codes. 

  • Children under 18 years of age who are in Romania without parents or family members and do not have anyone to accompany them for enrolment, should contact their social worker or legal representative, or contact UNHCR at 021 201 7873/+40 723 653651 for counselling.

·         After receiving an appointment, families and individuals will go to a designated Financial Cash Enrollment Point run by UNHCR, where they will provide information and fingerprints for enrollment in a secure database (UNHCR is not registering you as a refugee, as this is done by the government). All eligible family members must come in person to the enrolment point, including children. Children 5 years and older will be fingerprinted.

·         After enrolling, you will receive your cash (653 RON per person) via your preferred modality: 

A.     Bank transfer into your Romanian bank account

B.    Household’s focal point will receive an SMS with your cash pick-up code. The SMS will also include information about the validity period of pick-up codes for the family focal point to withdraw cash from designated cash points. After receiving an SMS, you should go with your ID to withdraw the financial cash assistance:

The assistance will be sent to household’s focal point’s bank account. Focal point is the person, who represents the family and his/er information is on the on the Proof of Enrolment. 

You can only use the unique code received on the phone one time and must withdraw the full amount. 

If you change your phone or lose your unique code, you should return to a UNHCR Financial Cash Enrollment Point with your identity documents.

You can contact UNHCR hotline to retrieve your cash assistance pick up code in situations that you deleted the SMS or lost the pick-up codes.

It is recommended to follow UNHCR Telegram channels to be updated in case of changes to UNHCR cash assistance programmes. 

·         Enrolling your fingerprints helps to protect your unique access to financial cash assistance and guard against fraud. This is because it is very difficult for someone else to copy your fingerprints and pretend to be you.

·         UNHCR is not collecting your fingerprints as part of any refugee registration or status determination. It is only for humanitarian assistance purposes.

·         All of your information, including your fingerprints, will be stored in a secure UNHCR database. UNHCR will not share your fingerprints or that of your family members with any other organization or institution.


If you encounter any problems in the process or if you don't receive an SMS code, please use one of the contacts below: